Consultation, revocation, rehabilitation or rectification of the direct debit account
Skip information indexRevoke direct debit
You can revoke the direct debit if you decide to make the payment by another means, as long as it is within the direct debit period of the model ("Active" situation).
In this case, access the file and click on the link "Revoke" .
The two options will then be shown to regularize the situation:
- "Make payment" : If you do not yet have NRC to replace direct debit, click "Get NRC " to access the payment gateway.
- "Request debt recognition" : with compensation, with deferral with direct debit, with impossibility of payment.
If you opt for debt recognition, at the end of the process you will obtain a receipt with the corresponding settlement key to manage the debt.
You can click on "Debt processing" and manage it at that moment or process it later from the "Collection" section of the Electronic Office. To request the deferral, enter the option "Deferrals and installments", "Request for postponement and installment of debt payments", "Submit request" , while if you wish to request compensation, You have to access "Compensations and extinction through deductions", "Compensations. Compensation on request", "Submission of compensation requests" .