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File import errors

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FRECH.The file was rejected ENCODING

If when you import a file into a web form or when you read a file for submission, the message "FRECH.The file was rejected.No record was imported', together with the code 'ENCODING', means that the file has been generated by an external program with an unsupported character set or special characters have been used when entering the data (apostrophes, accents, etc.).

Error frech encoding

In this case, we recommend that you contact the support service of the application you used to obtain the file.However, you can run the following checks:

  1. Open the file with a text editor, for example with Windows Notepad.From the "File" menu, "Save as" and from the "Encoding" drop-down, choose “ANSI" type.Rename the file before clicking "Save" so as not to overwrite the original file.Try importing the file again. Save as Save to ansi encoding
  2. If the problem persists, reopen the file with a text editor and use the "Find and Replace" tool to locate special characters such as apostrophes, accents, umlauts, etc. and replace them with a space.Save the file again under a different name and try importing the file now.

Replace characters

Replace localised characters

If the error still appears, report the errors to your program provider for more information.