14.1 Chat

This is a channel for providing assistance in the completion and/or submission of declarations for certain models, as well as assistance in matters relating to Customs and Excise, or technical computer problems.

Access to this support channel is via the “Need help?” icon, , which arises in some procedures for completing and/or submitting certain declarations or models in the electronic office, such as the completion and/or submission of models 030, 036/037, 131, 303, etc., or through the Digital Assistance options ( ADI ) in Customs matters ( Link to Customs ).

By clicking on this Icon, a screen is displayed with the possible help channels for the corresponding management/procedure, one of which is the Chat, which allows the taxpayer to access a Chat with human agents specialized in the corresponding subject.

To do this, once this channel has been selected, it is necessary to fill in the name of the taxpayer and an email address.

Opening hours are from 9:00 a.m. to 7:00 p.m. Monday to Friday (until 3:00 p.m. in August).