Access the Tax Agency app: Pay, defer and consult

The Tax Agency has incorporated a new service into its app to streamline the request for deferral, consultation and payment of debts (download it here: Tax Agency: Tax Agency App )

A new feature in the mobile application will allow you to carry out the most common procedures in the tax collection field, saving time and travel, without time restrictions and in a simple and fast way (see here the brochure , the user guide and the videos ( long version / short version ) on the use of the three functions).

The taxpayer will be able to request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all of this almost instantly.

Since July 4, 2022, a new service has been available on the Tax Agency's mobile application for requesting deferrals, consulting and paying debts in a quick, simple way and without time limitations, so that taxpayers can save time and travel when carrying out the most common procedures in the tax collection field.

With this improvement, which will also benefit those who choose to carry out the procedures through the Agency's website (sede.agenciatributaria.gob.es), users will be able to request total or partial deferrals, check the status of their debts and obtain a certificate of being up to date if they had debts and make the corresponding payments, all almost instantly, with the consequent reduction in indirect costs.

In the case of deferrals, the Tax Agency's response to the taxpayer's request may also be immediate. In most cases, the file can be resolved in a matter of seconds and, if the applicant has subscribed to the Agency's notification system, an immediate notification will be sent with the resolution of the request via push notification in the app itself, by email to the address provided, or by SMS to the mobile phone number that the taxpayer has provided.

Navigation within the new functionality of the app has been designed to be comfortable and intuitive, while offering content in a concrete and simple manner. To access the service in the app, you need to have 'Cl@ve', as an identification system for personalized services, a system that is currently used by more than 50% of individuals who interact with the Tax Agency (more information to register in Cl@ve: Tax Agency: Cl@ve )

The launch of the new service is accompanied by help documentation (user guides and additional information on each of the options that appear while browsing the app, as well as various explanatory videos) that are easy to read for all types of taxpayers. For more information contact:  Telephone Collection Center (91 553 62 01)

Once the user selects the option that encompasses the entire service ('Pay, defer and consult debts'), three large, differentiated accesses appear on the first navigation level, which correspond to the three groups of procedures listed in the general access to the service.

In each of these sections, navigation subsections are available so that the user can choose the one that best suits their needs for payment ('Pay all my debts', 'Select a debt', 'Partial payment of a debt' and 'Payment of seizure proceedings' when they are not the debtor), deferral ('Request deferral or fractionation of debts') and consultation ('Check debts' and 'My Payments'). Users will also have direct access to interest and deferral calculators in the corresponding sections.

After choosing the specific procedure that they wish to carry out, the user can complete it by following simple steps on linked screens and will receive the receipt from the Agency corresponding to the procedure carried out just as instantly.

In line with the goal of simplifying the process as much as possible, in the deferral and payment procedures, the last account used by the taxpayer in any procedure with the Agency is offered by default. Likewise, the alternative of card payment is accessible to more collaborating entities in a list that the taxpayer can consult in the app itself.