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Report 2019

4.3.5. Other new telematic procedures

Using the virtual assistant

The Tax Agency has developed a new artificial intelligence system as a way to provide personalized information, the “Virtual Assistant” of the Immediate Information Supply System (SII). This experience has allowed this instrument to be extended to Comprehensive Assistance to all VAT taxpayers, implementing the VAT Virtual Assistant. The deadline calculator and the “locator” tool for providing services and delivering goods have also been put into operation.

Throughout 2019, the usefulness of the system is reflected in the 670,892 accesses to the different tools, in the 331,513 accesses to the SII calculator, in the 155,436 accesses to the service provision and delivery of goods locator, or in the 80,637 accesses to the virtual assistant, which includes access to the VAT and SII assistant. In addition, the draft of 303 has obtained 43,421 accesses since its launch in April; and help for the preparation and presentation of landlord form 303, 35,653 accesses.

Developments by operational areas

Among the most notable developments carried out in 2019, it is worth mentioning the definition, implementation and launch of new procedures for the processing of tax and customs fraud control actions developed by Inspection as well as such as the improvement and evolution of procedures implemented in previous years, among which those of general verification, those of recovery of State aid, those of ROI/REDEME census control and those of the visit plan and other formal verifications stand out.

In the customs field , work is being done on a fiscal mark application, developed in two phases:

  • tax brands of cigarettes and rolling bites: As of May 20, 2019, a new system of tax marks has been implemented that must be adhered to the packages and containers of cigarettes and rolling pins.

  • tax brands of derived beverages: As of January 1, 2020, the Tax Agency will implement new models of tax marks that must be attached to containers or bottles that contain derived beverages.