Technical checks for the operation of the electronic DNI
Skip information indexTechnical checks of the electronic DNI with Google Chrome and Windows
The use of the electronic DNI is valid for telematic procedures but it will be necessary to have certain hardware and software elements that allow access to the card chip and, therefore, the use of the certificates contained in it.
When accessing an option on the web page that requires an electronic certificate, the browser must request the PIN and then display the certificate store to be able to select the appropriate one (authentication or signature). If this does not happen, it is because the browser or the DNIe are not correctly configured.
Check the version of the DNIe that you are using. Please note that DNIe 3.0 is not compatible with Windows XP and Windows Vista operating systems, as indicated on the page www.dnielectronico.es.
To use the DNIe it is necessary to have a card reader that complies with the ISO-7816 and API PC/SC standards, that is correctly connected to your computer and that the operating system supports it. recognize correctly. On Windows systems, the message "This device has been installed successfully and is ready to use" appears. You must follow the reader manufacturer's instructions for installing the drivers.
When detecting a DNIe for the first time, the device requests the PIN; It will subsequently request the PIN only when signing operations are carried out.
In those cases in which the DNIe is not recognized, follow the steps indicated below:
- Extract the DNIe from the reader.
- Close or exit completely from the browser so that there are no open processes.
- Enter the DNIe into the reader again.
- Open the browser and retry the procedure (checking "My files" in "Personal area" is an easy way to check).
If after these steps the system does not ask for PIN , install the cryptographic module as indicated in this help.
If it asks for the PIN and after entering it, “ Cannot display page ” appears, reload the page (F5 or Ctrl+F5).
If this error appears, but DNIe works or has worked with this browser on our page or another recently, check the antivirus that may generate errors with the certificates and/or restart the computer.
If DNIe does not work in this browser on any page install the cryptographic module as indicated in the help below.
In those cases in which the system does not detect DNIe , and for Windows XP or Vista operating systems, it is recommended to install the latest version of the cryptographic module published on the website www.dnielectronico. is.
For Windows 7, Windows 8, Windows 8.1 and Windows 10, new versions of the DNIe driver are available in the Microsoft Windows Update service. You just have to insert the DNIe card into the reader and the operating system installs the driver quickly and automatically. The DNIe should not be removed from the reader until the installation is complete. If the installation does not happen automatically, go to "Windows Update" and click on "Check for updates." The update is called: "General Police Directorate - Other hardware - DNIe Minidriver for Smart Card".
CRYPTOGRAPHIC MODULE INSTALLATION
With the reader and the DNIe connected to the computer, access www.dnielectronico.es, enter the "Download Area" and click on "Windows System". Depending on whether it is a 32-bit or 64-bit computer, download one installer or another.
Next, download the cryptographic module for DNIe and follow the instructions that appear when you run it.
With DNIe in the card reader, check if Google Chrome is recognizing DNIe . Access the Google Chrome configuration menu located at the top right, to the option "Settings", "Settings", "Advanced settings", "Privacy and security", "Manage certificates". The window requesting the PIN will appear. Enter the PIN to check the installed certificates.
The DNIe certificates are stored in the "Personal" tab: an authentication certificate and a signing certificate.
In the "Trusted Root Issuing Entities" tab, the entity "ROOT AC DNIE " should appear.
If you have been able to follow these steps and view the certificate in the "Personal" tab, it means that the DNIe software and the root certificate for Microsoft are correctly installed.
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After verifying that DNIe is correctly installed, it is necessary to verify that FNMT works correctly. You can access it from the electronic DNI portal, "How to use the DNI ", "Verify that it works" or directly from fnmt.es, "CERES ", "Certificates", "Individual", "Check status".
Enter the PIN and select the authentication certificate. A window will appear again in which you must enter the PIN.
As a result of this check, a page will appear indicating if everything is correct "Your DNIe has just been verified. You are in possession of an Active Authentication Certificate.
If, even after entering the PIN correctly, the screen does not advance or a "Page cannot be displayed" message appears, it is likely that the PIN is blocked.
If it appears active, it has been verified that the authentication certificate is valid, now it will be necessary to also verify the signature. To do this, you can carry out any procedure at the Electronic Headquarters of the AEAT that requires an electronic signature, for example, obtaining a tax certification.
As long as the validation (authentication and signing) is not carried out satisfactorily, the DNIe will not work on our website.