Issues obtaining an electronic copy or full enquiry
Skip information indexError when generating the PDF of a complete query
If when you try to obtain the full query of any declaration model you see a gray color or an error message such as "Adobe could not open the file 'XXXXXXXX.fdf'..." (where the file name refers to the model ) is because you are working with a version of Adobe Reader 6 or 7.
Review the information for downloading Adobe Reader.
To resolve this issue, go to "Editing", "Preferences", "Internet", uncheck the "Show PDF in the browser" box and press "OK".
In versions of Adobe Reader equal to or greater than 8, this issue does not occur, so if you wish you can also update the software version to avoid this error.