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Self-assessment payment and payment of debts by direct debit.Getting a CRN

The payment of a settlement/debt from the e-Office can be made either with an electronic certificate or DNIe or with Cl@ve PIN.

Once you access the form, please indicate the payment form and voucher number that appear on the payment letter.The taxpayer's identification details and the amount must also be completed and checked.If you want the payment to be made to an account with which we already have you identified, make sure that the digits match those shown and tick the corresponding box.

default IBAN settlement payment form data

If you want the payment to be made to a different account, please enter the full IBAN in the appropriate field.You can check that your financial institution is a collaborating institution with the Tax Agency for payment by direct debit by clicking on the link "See Entities participating in this service".

If you are making the payment on behalf of a third party using the bank account of the settlement/debt holder (obligor), you must be authorised to do so by the obligor.In this case you must tick the box "Payment by proxy on the obligor's account".The registration of this power of attorney can be done online, provided that the principal (who must be the taxpayer) has an electronic certificate or Cl@ve PIN in the case of a natural person.The specific authorisation to carry out this type of procedure is "PAGOAPODECCC - Payment by direct debit".

After entering and reviewing the data, click on the "Accept data and Continue" button.

payment details IBAN settlement form

In the next step "2.Submit Application", double check that the details are correct, tick the "OK" box and click "Sign and Submit" to confirm the payment.

check payment form data

If everything is correct, the NRC or Complete Reference Number is displayed.This is a 22-character code that is generated as proof of payment.

proof of payment settlement and NRC

You can download the payment receipt in PDF from the button "Proof of Payment" as a receipt of the payment made, it will be downloaded in the default folder of your browser.Once the operation has been carried out and the NRC has been obtained in response, it is not necessary to submit any other document.

If on any occasion you have not been able to obtain the Reference Number NRC, due to a specific incident, you can recover it by accessing the payment gateway again, a window will appear with the button "Recovery of NRC" next to the text "The charge has been made successfully but due to technical problems the NRC cannot be released, use the option Recovery of NRC This process will not generate additional charges on your account".This text indicates that the transaction was successful and the charge exists.

This button allows you to obtain the NRC immediately and does not generate new charges.

NRC recovery

For the "Retrieve from NRC" button to be displayed, these requirements must be met:

  • You are accessing the payment or linking from a form, with the Payment Gateway of the AEAT and you are not accessing via the option to consult a previous payment.

  • You have made the payment correctly and there is a charge in the financial institution.

  • That you did not get NRC on the screen due to an issue, possibly very punctual.

If you are persistently unable to retrieve the NRC, you can check whether the payment has been made and, if applicable, retrieve the NRC on the "Consult debts" page in the "Consult previous payments and Nrcs cancellation" section, by clicking on "Settlements/Debts".Consultation of a previous payment by direct debit".You have to enter exactly the same data you provided to make the payment and, if it exists, you will obtain the NRC generated to serve as proof of payment.

If the appropriate identification system is not available to make the payment, there are other alternatives to obtain the NRC:

  • By going to a branch of your bank, and providing the details of the self-assessment.It is not necessary to provide any model, only the data used to generate the NRC and which are the same as those requested to make the payment through the website of the AEAT (model, receipt number, NIF declarant, surname and exact amount of the payment).

  • Through the online banking service if the Bank offers this option.