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Payment of settlements and debts by cardObtaining an NRC

The payment of a settlement/debt from the e-Office can be made either with an electronic certificate or DNIe or with Cl@ve PIN.

Once you access the form, please indicate the payment form and voucher number that appear on the payment letter.You must also fill in and check the taxpayer's identification details and the amount.In this case, payment will be made by the bank card you provide.

You can check that your financial entity is a collaborating entity with the Tax Agency for card payments by clicking on the link "See Entities adhered to this service".

After entering and reviewing the data, click on the "Accept data and Continue" button.

Card settlement payment form

In the next step "2.Submit Application", double check that the details are correct, tick the "OK" box and click "Sign and Submit" to confirm the payment.

Check card payment form data and continue

If everything is correct, the NRC or Complete Reference Number is displayed.This is the 22-character code that is generated as proof of payment.

You can obtain in PDF the receipt of the payment made by clicking on the button "Proof of Payment".

Proof of payment

Once the operation has been carried out and the NRC has been obtained in response, it is not necessary to submit any other document.

If on any occasion you have not been able to obtain the Reference Number NRC, due to a specific incident, you can recover it by accessing the payment gateway again, a window will appear with the button "Recovery of NRC" next to the text "The charge has been made successfully but due to technical problems the NRC cannot be released, use the option Recovery of NRC This process will not generate additional charges on your account".This text indicates that the transaction was successful and the charge exists.

This button allows you to obtain the NRC immediately and does not generate new charges.

NRC recovery

For the "Retrieve from NRC" button to be displayed, these requirements must be met:

  • You are accessing the payment or linking from a form, with the Payment Gateway of the AEAT and you are not accessing via the option to consult a previous payment.

  • You have made the payment correctly and there is a charge in the financial institution.

  • That you did not get NRC on the screen due to an issue, possibly very punctual.

If you are persistently unable to retrieve the NRC, you can check whether the payment has been made and, if applicable, retrieve the NRC on the "Consult debts" page in the "Consult previous payments and Nrcs cancellation" section, by clicking on "Settlements/Debts".Consultation of a previous payment by card payment".You have to enter exactly the same data you provided to make the payment and, if it exists, you will obtain the NRC generated to serve as proof of payment.

If the appropriate identification system is not available to make the payment, there are other alternatives to obtain the NRC:

  • By going to a branch of your bank, and providing the details of the self-assessment.It is not necessary to provide any model, only the data used to generate the NRC and which are the same as those requested to make the payment through the website of the AEAT (model, receipt number, NIF declarant, surname and exact amount of the payment).

  • Through the online banking service if the Bank offers this option.