Skip to main content

Frequently asked questions for local authorities

Skip information index

Technical errors

Technical error

Check that the file . CSV contains the header with all its fields.

If you have the file constructed this way, it is most likely that the file is not being processed correctly due to poorly encoded characters.

Therefore, it is very important that you take the following steps:

  1. Go back to "Mass actions", "Mass invoice creation/modification" .

  2. Select the type of operation " High" .

  3. Click " Choose File" and select the correct CSV file.

  4. Click on "click here" (to correct any incorrectly encoded characters: ´, ª, º, etc.) . If these types of characters exist, the file may not be processed correctly and you may get an error.

  5. Once this is done, try "Send" . However, before "Submit" you can use the " Validate Only" option to check if any errors have been detected in the file and proceed to correct them before submitting.

    Follow the five steps and send

After submitting, a summary of the results should appear: how many invoices have been processed, how many contain errors (which ones are reported) and how many have been submitted.

When downloading query files in CSV (comma delimited) format, if you specifically open them with Notepad (rather than Excel) or any other text editor that does not "template" the information, you can see that the data is downloaded correctly, just as it was sent.

memo pad

However, when you open them in Excel, certain transformations are performed automatically that can cause problems if you reuse the same file to send it later.

Excel

To correct this behavior, simply change the column format to "Number" format without decimals. This prevents the scientific notation from being displayed and ensures that the CSV is generated correctly when you save it again.

Change column to number format

This error appears when trying to identify yourself with an electronic certificate that is not enabled to carry out the procedure. Only those entities included in one of the regimes established by the Agreement of the Government Delegated Commission for Economic Affairs of June 24, 2024, or persons authorized by these entities, will be able to access the 2024 Supplier Payment Platform.

The list of Local Entities included in the Supplier Payment Procedure 2024 is published on the Institutional Portal of the Ministry of Finance and Public Administration. They are available at the following links:

Access must be made with:

  • Electronic certificate of representative of a legal entity. The NIF of the legal entity must correspond with the NIF of a main entity.

  • Certificate of natural person. It needs to be empowered by the main entity.

  • Public employee certificate. The certificate must have the NIF of the main entity and, in addition, it needs to be authorized by the main entity.

  • Key . It will be necessary to have a power of attorney prior to the procedure that allows this procedure to be carried out on behalf of a specific local entity.

The authorization required for a third party to access invoice management is ZZ571 - Local Entity Invoice Management ( ACDGAE of 06-24-2024). This power must be granted by the main entity.

You can check whether you have such a power of attorney at the Electronic Office. From "All procedures", "Other services", "Power of attorney", "Power of attorney for carrying out procedures and actions in tax matters online", " Consultation, confirmation and resignation of powers of attorney received" .

If the power of attorney exists then it should appear in that query.

Once the power of attorney has been verified, the representatives may act with their certificate indicating that they are acting as a representative when accessing "Local Entity Invoice Management" (after entering the NIF and the company name of the Entity).

Acting as a representative

Once this is done, you should no longer get the "Access Restricted" error.