E-commerce. PIPE. Shipping between individuals
Find out everything you need to know about e-commerce for business and private purchases and shipments here.
Highlighted procedures
Declaration of shipping between individuals
Digital Assistance (ADI) for online purchases (Customs)
If you are going to buy or have bought goods online and need information or have questions about procedures related to Customs, here you have general information about this business, as well as a chat service and a telephone appointment service for Digital Assistance (ADI) where they can help you.
Information
PIPE. Small Shipments Import Platform
Find out about the easy way you have with this procedure for your e-commerce and parcel service
Online shopping and shipments between individuals
Learn more here, before you make your online purchase or receive a parcel from an individual
- Video webinar 21/05/2026 on the elimination of the €150 tariff exemption
- Webinar: Personal items(506 KB - pdf)
- Amendment to regulation 2026/382(370 KB - pdf)
- Webinar for operators: Elimination of franchise fee 150 euros(532 KB - pdf)
- Information about where is my package?(546 KB - pdf)
- Import and Export Manual for low value shipments
- Frequently Asked Questions. E-commerce information
- Briefing notes on EU restrictive measures and sanctions