E-commerce.
Find out everything you need to know about e-commerce for business and private purchases and shipments here.
Highlighted procedures
Declaration of shipping between individuals
Digital Assistance (ADI) for online purchases (Customs)
If you are going to buy or have bought goods online and need information or have questions about procedures related to Customs, here you have general information about this business, as well as a chat service and a telephone appointment service for Digital Assistance (ADI) where they can help you.
Contents
Shipments amounting to a value of 150 euros
Learn more here, before you make your online purchase or receive a parcel from an individual
Shipments worth more than 150 euros
Learn more here, before you make your online purchase or receive a parcel from an individual
FAQs
Here is some general knowledge that you can complete with the HELP on this page.
PIPE. Small Shipments Import Platform
We'll tell you everything you need to know about PIPE. Small Shipment Import Platform.
Online shopping and shipments between individuals
We'll tell you everything you need to know about online shopping and shipping between individuals.
- Seminar on October 1st about e-commerce news(1054 KB - pdf)
- Video webinar October 1, 2026 on e-commerce news
- Video webinar 21/05/2026 on the elimination of the €150 tariff exemption
- Webinar: Personal items(506 KB - pdf)
- Amendment to regulation 2026/382(370 KB - pdf)
- Webinar for operators: Elimination of franchise fee 150 euros(532 KB - pdf)
- Information about where is my package?(546 KB - pdf)
- Guide to importing and exporting low-value shipments - VAT changes (2021)
- Frequently Asked Questions. E-commerce information
- Briefing notes on EU restrictive measures and sanctions