Cl@ve APP on Android
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The activation process of the APP will not be necessary if the user had already registered this device in Cl@ve PIN since when installing the application, only indicating the security pattern of the device, it will be activated.
Otherwise, to activate the device, the first step will be to indicate the DNI or NIE and the corresponding contrast information:
- Validity date , for DNI ;
- Issue date , for permanent DNI (01-01-9999);
- Support number , if it is a NIE .
To indicate the date of the document, you can click on the pencil icon to edit the "Date" field and complete it with the date in the indicated format: dd/mm/yyyy.
Another alternative is to scroll through years and months with the arrows and select the date of DNI .
At the bottom you have a link that directs you to the help content that explains in detail how to locate this information in the different types of existing identity documents.
If it is a NIE , go to the "Support Number" field and complete it with your support number. In this case you also have a help link in which we tell you where the support is located in your document or card and how you have to enter it.
If the user is not registered in Cl@ve , the APP offers the possibility of registering at that time.
- If you select "With electronic certificate" the APP will allow you to choose the electronic certificate installed in the application (if you do not have it you can also import it at that moment) or access with your DNI electronic if the device mobile phone has NFC technology. In this case you will be registered at an advanced level.
- If you select "By video call", you will be contacted by an agent who will register at that moment (you need to have the ZOOM APP installed on the device and also activate the camera and sound).
- If you select "By letter to the tax address" you can request that the letter be sent to your tax address and, once received, register with the code CSV (Secure Verification Code) of the letter .
- You can also select in-person registration.
If the user is already registered in Cl@ve , the user goes to the activation process, for which several alternatives are offered:
- Activate by SMS . A SMS will be sent to the mobile phone associated with the registration in Cl@ve with an activation code that will be valid for 10 minutes. Enter the code you received. In the event that it is necessary to update the phone number associated with Cl@ve , you can use the "CHANGE PHONE NUMBER" option to link to the service to modify the phone number by video call or with certificate or DNIe .
Then press "Activate device". If you do not receive the SMS or the timer expires and therefore the code expires, you can press "Resend code" to have us send you a new message. If the process is carried out correctly, a notice will be displayed indicating that the device has been activated correctly and that a user can only be activated on one device.
- Activate with electronic certificate . In this case it will be necessary to have a software certificate installed in the application. First of all, the APP asks you for the security mechanism to unlock the device. If it is not already installed, click "Add certificate".
Choose the file PFX or P12 with the copy of the certificate in the location where you have it saved. Enter the password you set to protect the certificate's private key. Then, press "Install certificate". The device authentication mechanism will be requested again. If the activation has been successful, the "Device activated" notice will be displayed.
- Activate with DNI electronic . It is also possible to activate the APP using DNIe as long as the device has NFC technology and has a valid electronic certificate. Before starting the activation process, the APP shows a description of its steps.
Enter the CAN, which is the access number found at the bottom of the front of the DNIe , and press "READ DNIE ". Bring the DNIe closer to the device; It is preferable that you keep it on a stationary surface and rest the device on it.
Finally, you will have to enter the password for DNIe . If the process is carried out correctly, the "Device activated" notice will be displayed.