Cl@ve APP on Android
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After activating the device, a window will be displayed indicating that you do not have any pending authentication or PIN requests.
The new APP does not have an option to obtain a PIN; The user will only have to allow the authentication that has been initiated when carrying out a procedure from a web browser or a mobile application. If you access from the website of organizations other than AEAT , the Cl@ve gateway will be shown with differentiated access for Cl@ see Mobile and Cl@ve PIN.
Access with Cl@ve Mobile
Select “ Cl@ve Mobile (includes Cl@ve PIN)”.
The authentication request will then be displayed with the data of the requesting body, the 5-minute counter that is the validity period of the request and the indication that you go to the APP to scan the QR code and confirm the request. You will also have the alternative of access with authentication by Cl@ve mobile without reading the QR in case the option to scan the QR code fails.
In the APP, press "Scan QR code" and focus the reader on the QR code. It will indicate that there is an authentication request with Cl@ve Mobile and that you verify that the data matches what appeared before. Click on "Confirm".
The user will then need to enter the authentication factor established for the device.
Finally, the APP will display the "Authentication completed" notice and, in the web browser, you will access the management you were trying to carry out once authenticated.
Access with DNI or NIE
If when you authenticate yourself using Cl@ve Mobile you cannot access by scanning the QR code with the Cl@ve APP, you have an alternative to identify yourself with the data of DNI or NIE , press "...continue with authentication by Cl@ve mobile without QR reading" .
If you are using a mobile device, when accessing a procedure by identifying yourself with Cl@ve Mobile and the APP Cl@ve installed, it will give you the option to confirm the authentication request by opening the APP Cl@ve .
On the identification screen, indicate the DNI or NIE and the corresponding contrast information:
- Validity date , for DNI ;
- Issue date , for permanent DNI (01-01-9999);
- Support number , if it is a NIE .
If the user is active in the APP Cl@ve , the authentication request will be displayed with the data of the DNI / NIE , from the requesting organization, the 5-minute counter which is the validity time of the request and the indication that you go to the APP to confirm the request.
Next, open the APP or the push notification or notice that appears in it. It will be indicated that there is an authentication request with Cl@ve Mobile that matches the data that appeared in the request when carrying out the procedure. Press "Confirm"; For security, a second confirmation will be requested.
The user will then need to enter the authentication factor established for the device (fingerprint, PIN, pattern, facial recognition, etc.). Finally, the "Authentication completed" notice will be displayed and you will be able to return to the management you were trying to do once authenticated.
Authentication with Cl@ve PIN
From organizations other than AEAT it will be linked to the gateway Cl@ve and you can select access with Cl@ve PIN.
Furthermore, if on the AEAT website you identify yourself with DNI / NIE , after 59 seconds you will be will show the option "...you can access with a PIN by SMS ".
Click on the notice or notification of the APP on the mobile device or directly open the application and press "A PIN is available". After entering the authentication factor of your mobile device (fingerprint, pattern, etc.), the PIN obtained will be displayed directly along with its validity timer (10 minutes) and the option to copy it.
Note: The PIN is also sent by SMS to the mobile phone registered at Cl@ve .
Again in the browser, enter the PIN and press "Access" to identify yourself with Cl@ve .