Cl@ve APP on Android
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The Cl@ve APP also integrates the management of services related to Cl@ve . In the question mark icon for each option you can find a description of each of them.
If it is a device that is not activated, it offers options for registration in Cl@ve and for device activation.
If it is a device that is already active, the option will be to deactivate the device.
The menu "My data in Cl@ve " groups these services:
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Check my data in Cl@ve shows the DNI or NIE registered in the system Cl@ve (hiding some digits for security with asterisks), the telephone number associated with the record with the option to modify it (only the last three numbers are shown for security), the associated email, with the option to modify it, and the possibility of giving up the service if you consider that the data is not correct, because it has been modified without your consent or to prevent possible access until you can configure the correct data.
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Modify the phone number associated with Cl@ve : This change is allowed to be made if you have an electronic certificate installed in the APP, or with DNIe if the device has NFC , or by video call for what will be It is necessary to have the Zoom APP installed on the device.
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Modify the email associated with Cl@ve : In this case, the contrast data will be requested: validity or issue date of DNI or support number in case of NIE .
Afterwards, the security factor that the user has established for the device is requested and the form is accessed to modify the email.
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Get a higher security level in Cl@ve : To raise the registration in Cl@ve to the high level required by some organizations, you also need an electronic certificate or DNIe with a mobile phone with technology NFC ##3##.
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Give up Cl@ve : The unlocking factor of your mobile device will be required (fingerprint, pattern, Pin, etc.).
Note: After resignation, you will only be able to register again in person or with an electronic certificate/DNI.
The "My requests for Cl@ve Mobile" access allows you to consult the authentication requests with Cl@ve Mobile that you have made, showing the date, time, requesting body, type of request (with QR code or without QR code) and whether it has been confirmed. You must first unlock the device (pin, pattern, fingerprint, facial recognition, etc.)
You can set filters based on status and code type, requesting agency, and from/to dates of the request. In the stripes icon, you can set the order in which the requests are displayed.
The " Cl@ve Permanent" menu includes the following procedures related to " Cl@ve Permanent":
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Regenerate activation code from Cl@ve Permanent . Indicates the contrast data requested based on the document (date of DNI or support number of NIE ), confirms the authentication factor of the device and You will access the activation code regeneration service for Cl@ve Permanent.
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User activation of Cl@ve Permanent . Link to this service from the Social Security website from the default browser on your device.
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Cl@ve Password management Permanent. Allows you to change your password, recover a forgotten password or delete the user from Cl@ve Permanent.
The option "Revoke the certificate of Cl@ve Signature" revokes the centralized electronic certificate associated with Cl@ve Signature.