Cl@ve APP on iOS

Procedures

The APP Cl@ve also integrates the management of services related to Cl@ve . In the question mark icon of each option you can find a description of each of them.

If the device is not activated, it offers options for registering at Cl@ve and for activating the device.

If it is a device that is already active, the option will be to deactivate the device.

The menu "My data in Cl@ve " groups these services:

• Modify the phone number associated with Cl@ve : This change is allowed if you have an electronic certificate installed in the APP or via video call ( Temporarily unavailable ) for which it will be necessary to have the Zoom APP installed on the device.

  

• Modify the email associated with Cl@ve : In this case, the following contrast data will be requested: validity or issue date of DNI or support number in case of NIE .

  The security factor that the user has established for the device is then requested and the form to modify the email is accessed.

  

• Get a higher level of security in Cl@ve : To upload the record in Cl@ve to the high level required by some organizations, an electronic certificate is also needed.

  

• Give up Cl@ve : Device unlock factor is required.

The "My Mobile Cl@ve requests" access allows you to consult the authentication requests with Mobile Cl@ve that you have made, showing the date, time, requesting organization, type of request (with QR code or without QR code) and whether it has been confirmed. You must first unlock the device (pin, pattern, fingerprint, facial recognition, etc.)

Menu " Cl@ve Permanent" includes the following procedures related to Cl@ve Permanent:

• Regenerate activation code for Cl@ve Permanent . Indicates the contrast data requested based on the document (date of DNI or support number of NIE ), confirms the authentication factor of the device and You will access the activation code regeneration service for Cl@ve Permanent.
• User activation of Cl@ve Permanent . Link to this service on the Social Security website from the default browser on your device.
• Password management for Cl@ve Permanent . Allows you to change your password, recover a forgotten password or delete the Cl@ve Permanent user.

  

The option "Revoke Cl@ve Firma certificate" revokes the centralized electronic certificate associated with Cl@ve Firma.