Cl@ve APP on iOS

Procedures

The APP Cl@ve also integrates the management of services related to Cl@ve . In the question mark icon of each option you can find a description of each of them.

If the device is not activated, it offers options for registering at Cl@ve and for activating the device.

If it is a device that is already active, the option will be to deactivate the device.

From the "Personal Area", located in the icon at the top right, you can access the consultation of your data inCl@ve and log out. If you log out, the next time you open the APP you will have to log in by entering your identification data again and activating the device with aSMSor electronic certificate.

The menu"My data inCl@ve"allows you to consult theDNIeitherNIEregistered in the systemCl@veBy default, some user digits appear with asterisks for security reasons; however, you can choose whether to make them visible or obfuscate them in the app by clicking the "Show" icon.

Additionally, you have these other options:

• Modify the phone number associated with Cl@ve: You can make this change if you have the electronic certificate installed on the device.. You can also change your phone number in person at a registry office. 
  

  

• Modify the email associated withKey: In this case, the following contrast data will be requested: validity or issue date of theDNIor support number in case ofNIE.

  The security factor that the user has established for the device is then requested and the form to modify the email is accessed.

  

• Get advanced level: The APPIt informs you of your registration level. If you have a basic level, the option "Get advanced level" appears so you can access the procedures that require it in other organizations. You must have an electronic certificate or go in person to a registration office to obtain this advanced level.

  

• Give up Cl@ve : Device unlock factor is required.

Note: After resigning, you can register again in person or with an electronic certificate through the app or on the website.

Access "My requests for Cl@ve Mobile Cl@ve" allows you to query authentication requests with Cl@ve The Mobile Cl@ve you made shows the date, time, requesting agency, type of request (with or without a QR code), and whether it has been confirmed. You must first unlock the device (PIN, pattern, fingerprint, facial recognition, etc.).

Menu " Cl@ve Permanent" includes the following procedures related to Cl@ve Permanent:

• Regenerate activation code for Cl@ve Permanent . Enter the verification data requested based on the document (date of DNI or support number of NIE ), confirm the authentication factor of the device and you will access the activation code regeneration service for Cl@ve Permanente.
• User activation of Cl@ve Permanent . Link to this service on the Social Security website from the default browser on your device.
• Password management for Cl@ve Permanent . Allows you to change your password, recover a forgotten password or delete the Cl@ve Permanent user.

  

Option "Revoke certificate of Cl@ve Signature" revokes the centralized electronic certificate associated with Cl@ve Signature.