How to register on Cl@ve
Skip information indexRegistration in Cl@ve online with video call (basic level)
To identify yourself with Cl@ve in procedures that admit it as an identification system, it is necessary to be previously registered.
If you do not have an electronic certificate, you can register online, either by requesting the invitation letter (sent by postal mail to your tax address) and completing the registration with the Secure Verification Code ( CSV ) or by video call.
Note: Registration via CSV or video call assumes a basic registration level at Cl@ve . Some organizations other than AEAT may require an advanced level (in-person registration or with an electronic certificate) to access their most common procedures.
Below, we detail the steps necessary to register via video call.
You can use this service from a computer with a camera, microphone and speakers or from a mobile device by installing the APP Cl@ve (you need to have the ZOOM APP installed on the device and also activate the camera and the sound), by pressing the "VIA VIDEO CALL" button. When installing the APP Cl@ve and activating the device, if it is detected that the user is not registered in the system Cl@ve will give the option to Register by pressing "VIA VIDEO CALL". Also entering "Managements" located in the menu at the bottom of the screen and pressing "Registration in Cl@ve ".
Access the option " Register in Cl@ve " on the website.
Begin the registration process by indicating the DNI / NIE .
- ID : 8 numbers and letter (without space or hyphen)
- NIE : Letter 7 numbers and letter (without spaces or hyphens)
Depending on the type of document indicated, different additional information will be required below:
- If it is a DNI : indicates the validity date. In case of permanent DNI (with validity period 01/01/9999), the requested data is the date of issue. At the bottom, you have two help links that explain how to locate the validity/issuance date in the different types of DNI .
- If it is a NIE : The support number that appears on the document will be requested. You can display the help links "How to obtain the support number...", which explains how to locate this information on your foreigner card, residence permit or EU citizen certificate and how to enter it correctly in the registration form. For more information about the support number, you can also refer to the help "Enter valid support (How to enter the support number)."
By pressing "Continue" the data entered will be validated. If they are correct, in the next window the two ways to register online without an electronic certificate will be offered: with CSV , upon request of an invitation letter, and by video call.
Select the option "You can also register by Video Call" .
After access, you will find a first window with information about the procedure, technical requirements and service hours. It is recommended that before continuing you make a "Test Video Call" to check if your device is ready.
The service is compatible with Microsoft Edge, Google Chrome and Mozilla Firefox browsers.
Have your identity document on hand, as you will have to show it to the public employee to identify yourself, a current account number ( IBAN ) of your ownership known to the Tax Agency, and the mobile phone number you you want to use Cl@ve . Remember that you can only use this service on your own behalf.
After reading the information and making the test video call, press "Continue" .
If you did not make the test video call in the previous step, you can also do it in this window. Next, check the “I have accessed the test video call and verified that my device is set up to access video support” box and tap “Access video support.”
The average waiting time at that time will be reported. Wait for an operator to be assigned.
Once an operator has been assigned, press "Accept and Access the video conference" .
Once you are attended to and the video call ends correctly, registration in Cl@ve will be effective.
Access with video call from a computer
You do not need to install the Zoom application as you can access it through the browser. If you have Zoom installed, tap "Start Meeting."
Enter a username, dial "I'm not a robot" and press "Enter" . Next, accept the terms and conditions of the service.
You will enter the waiting room to be attended to and you will see the name of the agent who will assist you. When your turn comes, the session will be activated automatically.
Identification with Cl@ve
After registering in the Cl@ve system, you will be able to identify yourself with Cl@ve in the procedures enabled for this system. After accessing the procedure, click on " Cl@ve Mobile (includes Cl@ve PIN) and follow the steps to obtain an authentication request by scanning the QR code and confirm the request from the APP Cl@ve or without reading the QR by entering the DNI or NIE plus the contrast information (date or support number) to confirm the request with the APP or receive an SMS with a PIN.