How to register in Cl@ve

Registration in Cl@ve online with video call (basic level)

To identify yourself with Cl@ve in the procedures that accept it as an identification system, you must be registered in advance.

If you do not have an electronic certificate, you can register online, either by requesting the letter of invitation (sent by post to your tax address) and completing the registration with the Secure Verification Code (CSV) or by video call.

Note: Registering via CSV or video call represents a basic registration level in Cl@ve. Some bodies other than the Tax Agency may require an advanced level (in-person registration or with an electronic certificate) to access their most common procedures.

Below, we detail the steps needed to register by video call.

You can use this service from a computer with a camera, microphone and speakers or from a mobile device by installing the Cl@ve app (you need to have the ZOOM app is installed on the device and also the camera and sound is activated), by clicking on the button "POR VIDEOLLAMADA." When installing the Cl@ve app and activating the device, if it is detected that the user is not registered in the Cl@ve system, they will give the option to register by clicking "POR VIDEOLLAMADA." Also go to "Gestiones" in the menu at the bottom of the screen and click on "Register in Cl@ve."

Go to the option "Register in Cl@ve" on the website.

The registration process begins, indicating the DNI/NIE.

• DNI: 8 Numbers and letter (no space or script)
• NIE: Letter 7 numbers and letter (without spaces or hyphens)

Depending on the type of document indicated, different additional data will be required:

• If it is a DNI: Enter the validity date. In the event of a permanent DNI (with a validity period of 01/01/9999), the requested data is the issue date. At the bottom, you have two help links explaining how to find the validity/issue date in the different types of DNI.

• If it is a NIE: The support number that appears in the document will be requested. You can display the help links "How to obtain the support number...," which explain how to locate this data in your foreign card, residence permit or EU citizen certificate and how to enter it correctly in the registration form. For more information on the support number, you can also consult the help "Enter valid support" (How to enter the support number). "

When you click "Continue," the details entered will be validated. If correct, the following window will offer both online registration channels without an electronic certificate: With CSV, upon request of an invitation letter, and by video call.

Select the option "You can also register by Video Call."

After access, you will find a first window with information on the procedure, technical requirements and service hours. Before continuing, we recommend that you make a "Test video call" to check if your device is ready.

The service is compatible with Microsoft Edge, Google Chrome and Mozilla Firefox browsers.

Have your identity document at hand, as you must show it to the public employee to identify yourself, and the cell phone number you want to use in Cl@ve. Remember that you can only use this service on your own behalf.

After reading the information and making the video call, click on "Continue."

If you did not make the test video call in the previous step, you can do so in this window too. Then, tick the box "I have accessed the test video call and I have verified that my device is set up to access the video assistance" and click on "Access the video assistance."

The average waiting time will be reported at that time. Wait for an operator to be assigned.

Once an operator has been assigned, click "Accept and Access the videoconference."

Once you have been attended and the video call is completed correctly, the registration will be made in Cl@ve.

Access with video call from a computer

You do not need to install the Zoom app since you can log in using the browser. If you have Zoom installed, click "Start meeting."

Enter a user name, mark "I am not a robot" and click "Enter." Then accept the terms and conditions of the service.

You will access the waiting room to be attended and you will see the name of the agent that will attend to you. When your shift arrives, the session will be activated automatically.

Identification with Cl@ve

After registering in the Cl@ve system, you can identify yourself with Cl@ve in the procedures enabled for this system. After accessing the procedure, enter the DNI/NIE and follow the steps to obtain an authentication request or use the link "Go to Cl@ve Móvil using QR code" to scan the QR code and confirm the request from the Cl@ve app to carry out the procedure you want. If you have not installed the Cl@ve app, wait 60 seconds and you can request the sending of an SMS with a PIN that will reach you on the cell phone number you indicated in the register