How to modify details or cancel the Cl@ve service

How to renounce the Cl@ve service

At the e-Office you have the procedure for waiving Cl@ve PIN by identifying yourself with an electronic certificate or DNI .Also, from the Cl@ve PIN application for mobile devices, in the "Procedures" category, located at the bottom of the screen, by clicking on "Give up Cl@ve.With certificate or DNIe (web)" which connects you to the website.Requires an electronic certificate to be installed on the device or DNIe.

To access this procedure, go to "Digital identification" and click on “Cl@ve”. Then click on "Renounce Cl@ve" in "Highlighted tasks".

Fill in the box with your DNI or NIE, provide the contrast data.For a DNI you must indicate the date of validity, and if it is a permanent DNI (01-01-9999) this will be the date of issue.Check the links to find out how to find the date.Then click "Continue".

If it is a NIE the data will be the support number.You can find out where to find the support number in the links.Then click "Continue".

Next, choose the certificate with which you will access the formality.

The data associated with the Cl@ve service, the DNI or NIE, name and surname, mobile phone number and e-mail address (if available) will be displayed.Read the terms and conditions of the renunciation carefully and tick the box "I have read and accept the terms and conditions".Then, click "Send".

Once you have cancelled the service, your details and "ViewPdf" will be displayed again so that you can download the proof.