How to modify data or give up the Cl@ve service

How to obtain a higher level of security in Cl@ve with a certificate or electronic DNI

Those citizens registered in Cl@ve through Secure Verification Code ( CSV ) of the letter of invitation to the service or by video call can obtain a higher level of security in Cl@ve associated with in-person or telematic registration with electronic certificate or electronic DNI in the electronic office and in the application Cl@ve for mobile devices.

To access the procedure, enter the Cl@ve portal and among the procedures, choose "Obtain a higher level of security in Cl@ve with certificate or DNI electronic" located in the "Other procedures" section. 

Select the electronic certificate and click "Accept".

Upon access, it informs you of the type of registration you used when you registered for the service "You registered at Cl@ve with an invitation letter. If you accept, your registration level will be modified to High Level, which will allow you to access the services of public administrations that require this level of registration." Click "Send and sign on paper" to continue.

The data associated with your registration is displayed: DNI / NIE , Name and surname, mobile phone number, email and a new activation code, which will be used to register for Cl@ve permanent. Click on "View PDF " to obtain proof of the procedure carried out.

In the data modification receipt, it is indicated that the registration level is now high, associated with in-person or telematic registration with an electronic certificate.

If you use the APP Cl@ve enter the "Managements" category located in the menu at the bottom of the screen, "My data in Cl@ve ", "Get a higher security level in Cl@ve ". You will need to have an electronic software certificate installed on the device or have NFC technology for DNIe on Android devices.