How to modify data or give up the Cl@ve serviceSkip information index
Modification of the telephone number with certificate or DNIe
The modification of the telephone number communicated in the Cl@ve system can be carried out immediately if you have an electronic certificate or DNI from the option "Modify the telephone number with certificate or DNI electronic" ##3##in "Other procedures" of the portal " Cl@ve " of the electronic headquarters.
You can also modify it from the Cl@ve application for mobile devices in the "Managements" category located in the bottom menu of the screen, "My data in Cl@ve ", "Modify the phone number associated with Cl@ve ". Select if you want to do it by video call, with a certificate or with DNIe . To access via video call you will need to have the Zoom APP installed on your device. To access with a certificate or DNIe , you must have an electronic software certificate installed on the device or have a device with NFC technology to use DNIe (on Android mobile devices).
After identifying yourself with a certificate or electronic DNI , your data and the telephone number registered in Cl@ve will be displayed. To change it and communicate the new number, delete the previous phone number and fill in the box with the new mobile phone number; then confirm it in the box below. You can select a Spanish or foreign phone number. If you select a foreign number, you must also indicate the country prefix. Next, review the terms and conditions of system Cl@ve and check the box "The conditions have been read and accepted."
Finally press "Send".
The next window shows a summary of the data that has been saved with the new mobile phone number.
Click on "View Pdf " to obtain proof of the modification. If the initial registration in Cl@ve was basic level, you will see that the registration level has been updated to high as it is a data modification with an electronic certificate or DNIe . You will also have the activation code for a permanent key if you wish to register in this identification system that will maintain the high level of registration.