How to modify data or cancel the Cl@ve service

Changing your phone number with a certificate or e-ID

The modification of the telephone number reported in the Cl@ve can be done immediately if you have a certificate or electronic DNI from the option "Modify the telephone number with a certificate or electronic DNI " in "Other procedures" of the " Cl@ve " portal of the electronic headquarters.

You can also modify it from the Cl@ve application for mobile devices in the "Management" category located in the bottom menu of the screen, "My data in Cl@ve ", "Modify the telephone number associated with Cl@ve ". Select whether you want to do it by video call, with a certificate or with eDNI . To access via video call, you will need to have the Zoom APP installed on your device. To access with a certificate or DNIe , you must have an electronic software certificate installed on the device or have a device with NFC technology to use DNIe (on Android mobile devices).

After identifying yourself with a certificate or electronic DNI , your data and the telephone number registered in Cl@ve will be displayed. To change it and communicate the new number, delete the old phone and fill in the box with the new mobile phone number; then confirm it in the next box. You can select a Spanish or foreign phone number. If you select a foreign number, you must also indicate the country code. Next, review the terms and conditions of the Cl@ve system and check the box "Conditions have been read and accepted."

Finally, press "Send".

The next window displays a summary of the data that has been saved with the new mobile phone number.

Click on "View Pdf " to obtain proof of the modification. If the initial registration in Cl@ve was at a basic level, you will see that the registration level has been updated to high as it is a data modification with an electronic certificate or DNIe . You will also have the activation code for a permanent key if you wish to register in this identification system that will maintain the high registration level.