Errors related to the use of electronic DNI
Skip information indexConnection error with electronic DNI in Mac OS X
This is an identification error, because the DNIe is not correctly installed or the browser does not recognize it.
Restart the open browser session to verify that the electronic certificate is correctly selected. If it is DNI e, the "signature" certificate must be selected, not the "authentication" one.
In addition, the digital signature of DNIe must be valid; The certificates expire 60 months after their issuance. To proceed with the renewal it will be necessary to go in person to an Issuing Office.
You can also verify the certificate of your DNIe through any of the two services proposed by the General Directorate of the Police, @FIRMA –
If the verification is not correct, go to the "Download Area" on the Electronic DNI page.
Download the drivers for your operating system used (access depending on whether it is 32 or 64 bits) and click on the software for the corresponding version. Install the downloaded executable following the instructions provided on the website.
Restart the computer and try to carry out the procedure again.
If the error persists, consult the information related to the "Technical checks for the operation of the DNIe ", depending on the browser and operating system, to ensure correct operation of the digital signature of the DNI electronic.