Errors related to the use of electronic DNI
Skip information indexConnection error with electronic DNI in Windows
This is an identification error, because the DNIe is not correctly installed or the browser does not recognize it.
Completely close the open browser session from the "Exit" option before following the rest of the instructions.
If it is DNIe the "signature" certificate must be selected and not the "authentication" certificate.
In addition, the digital signature of DNIe must be valid; The certificates expire 60 months after their issuance. To renew the certificates it will be necessary to go in person to an Issuing Office.
You can also verify the DNIe certificate through any of the two services proposed by the General Directorate of the Police, @FIRMA –
If the verification is not correct, go to the "Download Area" on the Electronic DNI page.
Download the drivers for your operating system and click "Cryptographic module for DNIe ". Install the downloaded executable following the instructions provided on the website.
Restart the computer and try to carry out the procedure again.
If the error persists, consult the help "Technical checks for the operation of DNIe ", depending on the browser and operating system used, to ensure correct operation of the digital signature of DNIe .