Errors related to the use of electronic ID
Skip information indexConnection error with electronic DNI in Windows
This is an identification error, because the DNIe is not correctly installed or the browser does not recognize it.
Close the open browser session completely by clicking the "Exit" option before following the rest of the instructions.
If it is DNIe you must select the "signature" certificate and not the "authentication" certificate.
In addition, the digital signature of DNIe must be valid; Certificates expire 60 months after they are issued. To renew certificates, you must go in person to an issuing office.
You can also verify the certificate of the DNIe through any of the two services offered by the General Directorate of Police, @FIRMA –
If the check is not correct, go to the "Download Area" on the DNI electronic page.
Download the drivers for your operating system and click "Cryptographic module for the DNIe ". Install the downloaded executable following the instructions provided on the website.
Restart your computer and try the procedure again.
If the error persists, consult the help "Technical checks for the operation of the DNIe ", depending on the browser and operating system used, to ensure correct operation of the digital signature of the DNIe .