Skip to main content

Errors related to the use of electronic ID

Skip information index

Error Sign error generating CADES signature

This error only occurs in procedures that use Java. Since Java is being removed from the page, it is recommended to request the FNMT certificate to use instead of the DNIe , or if the procedure allows the use of Cl@ve, register for this service.

If you are unable to obtain the FNMT certificate or register with Cl@ve, follow these instructions:

  1. Check that selects the signing certificate , not the authentication certificate (usually marked as "signature" or similar).
  2. Confirm the version of Java installed (update if possible). If Java is updated, retry the procedure. If it persists, or Java has already been updated, go to step 3.
  3. Disable antivirus :

    If it is Eset Nod 32, disable it by right-clicking on the notification tray icon and selecting "Temporarily disable protection". Close the browser and disconnect the USB reader from the computer (or the card if it is an integrated reader). Please reconnect and retry the presentation.

    If it is Norton, disable it by right-clicking on the notification tray icon and selecting "Disable Antivirus Auto-Protect". Close the browser and disconnect the USB reader from the computer (or the card if it is an integrated reader). Please reconnect and retry the presentation.

    If your antivirus is McAfee, disable "Real-time scanning". Close the browser and disconnect the USB reader from the computer (or the card if it is an integrated reader). Please reconnect and retry the presentation.

    In Windows 8 with Kaspersky, right-click on the Kaspersky K and select "Exit". Retry the procedure without closing the browser.

It is very important to reactivate the antivirus after completing the procedure.

If it persists, disable port suspension from " ", "Control Panel", "Power Options", "Change plan settings" (where selected), "Change advanced power settings". Next go to " USB " , " USB ## Selective Suspend Settings " " and change the setting to " Disabled" in the options that appear ("AC Power" and "Battery" may appear). Close the browser and disconnect the USB reader from the computer (or the card if it is an integrated reader). Please reconnect everything and retry the presentation.