Message Loading environment or Processing when carrying out a procedure
Skip information indexLoading environment or Processing message in Windows
If when accessing or signing an electronic procedure the message "Loading environment..." or "Processing" does not disappear, check the different aspects to which this error is related:
Access the procedure with Internet Explorer
We inform you that the latest versions of the Google Chrome and Mozilla Firefox browsers have stopped running the Java plugin, in addition, the Microsoft Edge browser does not run the Java plugins (as indicated on the official Java page). Therefore, access to the procedures that require the execution of this component requires the use of Internet Explorer. For more information about the requirements and characteristics of the different internet browsers, click on the "Technical checks" link. Technical requirements to carry out procedures in the Electronic Office".
Check if Java is installed on your computer
Check that the latest version of Java is installed on your computer and the plugin is enabled in the Internet Explorer browser. Instructions for performing this check are found in the link "Checking the Java Virtual Machine", Windows option.
Restart your computer to ensure the changes are saved.
Check the Java Control Panel
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Access the "Start" menu, "Control Panel", "Programs" or type "Control Panel" in the search engine, next to the Windows start button, "Programs". In Windows 8, to access the Control Panel, place the cursor in the upper right corner of the "Desktop" screen; The charms bar will be enabled. Select "Settings" and click "Control Panel", "Programs". Enter "Java".
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Clear the Java cache. In the Java Control Panel, under the "General" tab, click "Settings..." under "Temporary Internet Files"; then in "Delete files", check the three boxes and press "OK".
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Check the security options in the "Security" tab. Check the "Enable Java content in the browser" option. Then press "Restore Security Data Requests", "Restore All".
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In some cases, the antivirus prevents Java from running correctly. Disable it momentarily while you carry out the procedure.
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Access the procedure again, making sure that you accept the Java applets when the corresponding window appears to run the application.
If the problem persists, uninstall all versions of Java and reinstall offline
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Close all browser pages you have open.
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Uninstall all versions of Java that you have installed. To do this, go to "Start", "Control Panel" (or in the search engine type "Control Panel"), "Programs", "Programs and Features" and uninstall ALL versions of Java that you have installed. Locate all versions of Java in the list of programs and click "Uninstall."
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In Windows 8, to access the Control Panel, access the charms bar by placing the cursor in the upper right corner of the "Desktop" screen and select "Settings." Click "Control Panel," "Programs," "Programs and Features."
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Restart your computer and access the official Java website (www.java.com). See the link "Download and install the Java Virtual Machine" for instructions on installing Java.
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Finally, we recommend that you check that the Java Virtual Machine is correctly installed on your computer from the official Java website.