Specific error messages

Error initializing Mozilla Firefox unified NSS store on Linux

For Linux and Mozilla Firefox operating systems you can check the following help to try to solve the error:

- First of all, we remind you that the @Firma client creates symbolic links in /usr/lib for the following libraries:

• libnspr4.dylib
• libplds4.dylib
• libplc4.dylib
• libmozsqlite3.dylib
• libnssutil3.dylib

All these libraries must be created in the indicated path /usr/lib/firefox; If not, create a symbolic link of the library that is causing the problem.

- From http://www.java.com/es/download/ you can download the latest version of Java compatible with your operating system by following the instructions on the page. Only Oracle's Java versions are supported on Linux.

- The Java plugin must be enabled. To do this, go to the browser menu "Tools", "Add-ons", "Plugins". In this section, the Java plugin corresponding to the version installed on the computer must be activated and the IcedTea plugin, on the other hand, must be deactivated. Choose the options "Always activate" or "Do not activate" respectively.

- If the error persists even though the browser installation path is correct and Java is enabled, this error may be caused by having a master password configured in Firefox and entering it incorrectly. To prevent the error from occurring due to this cause, you can temporarily disable the master password from "Edit", "Preferences", "Privacy and Security", "Browser Privacy", "Forms and Password", unchecking "Use a master password".

- If there are strange characters or accents in the user name, it is recommended to use another browser to perform this procedure.