Specific error messages
Skip information indexError initializing Mozilla Firefox Unified NSS store on Windows
For Windows and Mozilla Firefox operating systems you can review the following help to try to solve the error:
- If the operating system is Windows 32-bit, the browser must be installed in the system's default path, C:/Program Files (x86)/Mozilla Firefox.
- If the operating system is Windows 64-bit, the browser must be installed in the path C:/Program Files/Mozilla Firefox.
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Check the status of electronic certificates. Access "Tools", or the icon with 3 horizontal stripes, "Settings", "Privacy and security", "Security", "Certificates", "View certificates"; the certificate must be installed in the "Your certificates" tab.
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If the browser has a master password configured, verify that it is being entered correctly. To prevent the error from occurring, the master password can be temporarily disabled by accessing the "Tools" menu, "Settings", "Privacy and security", "Browser privacy" and unchecking "Use a master password".
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If there are strange characters or accent marks in the user's name, it is recommended to use another browser to carry out this procedure.
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If it only fails to sign procedures with Java, it is not possible to use Mozilla Firefox, with current versions, or Google Chrome and Microsoft Edge due to incompatibility with Java. In this case it is recommended to have Mozilla Firefox 40 installed. If the installed version is higher, it is recommended to uninstall it and install the compatible version.
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Go to www.java.com and download the latest version of Java supported for your operating system by following the instructions on this page.
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Once installed, go back to "Tools", "Plugins", "Plugins" and verify that the "Java (TM) Platform SE" plugin is in the "Always Activate" state.
It is important that, prior to any change to the equipment, backup copies of the electronic certificates are made. We provide you with help to make a copy and import electronic certificates in "Information of interest about electronic certificates"