Procedures available in the AEAT APP

Appointment

The appointment request is available under "Management", in the "Assistance and Appointment" section.

General quote

It consists of 4 steps: "For whom", "For what", "Appointment selection" and "Confirmation".

STEP 1. For whom

Select the option "The appointment is for me" if the procedure you are going to carry out is for you. Enter your NIF , name and surname and click "Next", no specific identification system is required.

If the appointment is for a third party, select the option "The appointment is for another person or a company." In this case, you must indicate the details of the person or company for whom the appointment is and the details of the person who will attend on their behalf.

STEP 2. So that

Select one of the two options. If you have received a notification or communication from the Tax Agency, for the processing of which you wish to request an appointment, select the option "I have received a letter" and provide the 16-character Secure Verification Code that appears at the bottom of the letter.

If when requesting an appointment with CSV this service is not available, a message will be displayed indicating this situation and, in that case, you must select the corresponding service.

If you do not have CSV or the service is not available with CSV , select "Other services" and directly choose the service from those available in the list.

The services are shown grouped into categories. Choose the service you need to attend and, among the available options, mark the service for which you are requesting the appointment, then click "Next" to continue.

STEP 3. Appointment Selection

Choose the Tax Agency office you wish to visit. To do this, select the province from the drop-down menu or enter the postal code.

In addition to the possibility of selecting an appointment to go in person to a AEAT office, depending on the service requested, you may be offered the possibility of choosing an appointment for a specialist to contact you by telephone, or the possibility of immediate attention via video call (for example, in the case of registration in Cl@ve ).

Select the option you prefer and click on the time. A pop-up window will open with the available days and time slots.

If you are not interested in the appointments suggested by the app, you can filter by province or postal code, date and time to find other available appointment options. Click the "Filters" drop-down menu, select your search criteria, and click "Apply."

Once you have chosen the date and time slot, click on the "Select" button corresponding to the chosen option. The button will change color to "Selected" and the data you selected will be added to the blue box at the top. Scroll down to the bottom of the window and click "Confirm Appointment" to continue.

STEP 4. Confirmation

Finally, you must provide and confirm a telephone number, which can be Spanish or foreign; Click on the drop-down menu and select the country, then enter the phone number and confirm it. Additionally, enter a valid email address which you will also need to confirm.

NOTE : It is important to indicate a valid email address as you will be sent an email with your appointment details from which you can manage it (modify and cancel), if necessary.

Click on "Confirm".

A message will be displayed informing you that the appointment has been successfully confirmed and its summary: type of appointment (in person or by phone), date and time, location, details of the person or company, service requested and information about the documentation you must bring to the appointment.

If the appointment is for a third party, you will be provided with a link to download the representation form, which you must complete properly.

Once confirmed, you will receive an email at the email address you have indicated. Please keep this email as it will allow you to manage your appointment in case you need to modify or cancel it. Access through the link inserted in the email message.

It is also possible to modify or cancel the appointment by accessing the appointment request again and clicking on the link "Do you already have an appointment?" You can cancel or modify your appointment."

If there are several users identified in the APP- AEAT , activate the user with which you are going to manage the appointment and identify yourself with Cl@ve or electronic certificate.

The list of appointments you have scheduled will then be displayed. Click "Edit" to change the location or date of the appointment, or "Cancel" to delete it completely.