How to resolve doubts or errors related to Cl@ve
Skip information index'Enter a valid support' (How to enter the support number)
If you have any questions about what the support number is when registering in the Cl@ve system, whenever you have to provide this information, help links will be offered so that you can verify what support number appears on your document and how to enter it.
Below we provide you with a description of the support number according to the type of document:
- Certificate of registration of a citizen of the European Union
- Foreigner's card
- Residence permit
Certificate of registration of a citizen of the European Union
If the document is a Certificate of Registration of a Union Citizen, the support number is on the back of the card. Write this number preceded by the letter "C". If this number has less than 8 digits, it must be filled with leading zeros.
Example: If your certificate has the following support number: 9999999, you must indicate C09999999.
In older folio-size certificates, the certificate number (support number) appears on the front, in the upper right corner.
Foreigner's card
If your document is a foreigner's card, the support number appears on the front and consists of 8 digits preceded by the letter E. Example: E87654321.
Residence permit
If your document is a residence permit, the support number also appears on the front and consists of 8 digits preceded by the letter E. Example: E87654321.
