Skip to main content

How to resolve doubts or errors related to Cl@ve

Skip information index

You are already registered in the Cl@ve system

This message appears when the user trying to register in Cl@ve is already registered.

Already registered user

In this case you can already use Cl@ve to identify yourself in electronic procedures, through the link "Cl@ve Mobile Cl@ve". You can also continue using sending a SMS with the PIN code.

Identification with Cl@ve

For the first option, access the procedure you need to carry out, the authentication request will be displayed with the data of the requesting organization, the QR code to scan it with the APP, the request expiration time counter (5 minutes) and the three-digit verification code. If you cannot scan the QR code, tap on the alternative "Can't access by scanning the QR code?".

Authentication using Mobile Cl@ve with QR

Confirm request via QR code

Finally, the notice "Authentication completed" will be displayed in the APP and, in the web browser, you will access the management that you were trying to carry out once authenticated.

If you authenticate using Cl@ve Mobile Cl@ve cannot access by scanning the QR code with the app Cl@ve You have an alternative way to identify yourself using the data of ID card either NIE, press "Can't access by scanning the QR code?".

Please enter your DNI / NIE and provide the required verification data based on your type of identity document: validity date if it is a DNI , issue date in case of a DNI permanent or support number if it is a NIE .

with validity or issue date

With support number

By pressing "Continue" , an authentication request will be displayed which you must confirm through the APP. If you do not have the APP Cl@ve installed and activated, wait 59 seconds for the option to receive a PIN via SMS to be enabled on your mobile.

Authentication request

Confirm request details in the APP

Yes, confirm