How to resolve doubts or errors related to Cl@ve
Skip information indexYou are already registered in the Cl@ve system
This message appears when the user trying to register in Cl@ve is already registered.
In this case you can now use Cl@ve to identify yourself in electronic procedures, through the link " Cl@ve Mobile (includes Cl@ve PIN)". You can also continue using sending a SMS with the PIN code.
For the first option, access the procedure you need to carry out, the authentication request will be displayed with the data of the requesting body, the QR code to scan with the APP, the expiration time counter for the request (5 minutes) and the code three-digit verification code. If you cannot scan the QR code, click on the alternative "...continue with authentication by Cl@ve mobile without reading the QR".
Finally, the APP will display the notice "Authentication completed" and, in the web browser, you will access the management that you were trying to perform once authenticated.
If when you authenticate yourself using Cl@ve Mobile you cannot access by scanning the QR code with the Cl@ve APP, you have an alternative to identify yourself with the data of DNI or NIE , press "...continue with authentication by Cl@ve mobile without QR reading".
Indicate your DNI / NIE and provide the required verification information based on your type of identity document: validity date if it is a DNI , issue date in case of permanent DNI or support number if it is a NIE .
When you press "Continue" , an authentication request will be displayed that you must confirm through the APP. If you do not have the Cl@ve APP installed and activated, wait 59 seconds for the option to receive a PIN via SMS to be enabled. on your mobile.