How to resolve doubts or errors related to Cl@ve

You are already registered in the Cl@ve system

This message appears when the user trying to register in Cl@ve is already registered.

In this case, you can now use Cl@ve to identify yourself in electronic procedures, using the link " Cl@ve Mobile (includes Cl@ve PIN)". You can also continue using sending a SMS with the PIN code.

For the first option, access the procedure you need to carry out, the authentication request will be displayed with the data of the requesting organization, the QR code to scan it with the APP, the request expiration time counter (5 minutes) and the three-digit verification code. If you cannot scan the QR code, click on the alternative "...continue with authentication by Cl@ve mobile without reading the QR code".

Finally, the notice "Authentication completed" will be displayed in the APP and, in the web browser, you will access the management that you were trying to carry out once authenticated.

If when authenticating using Cl@ve Mobile you cannot access by scanning the QR code with the APP Cl@ve you have an alternative to identify yourself with the data of the DNI or NIE , press "...continue with authentication by Cl@ve mobile without reading the QR".

Please enter your DNI / NIE and provide the required verification data based on your type of identity document: validity date if it is a DNI , issue date in case of a DNI permanent or support number if it is a NIE .

By pressing "Continue" , an authentication request will be displayed which you must confirm through the APP. If you do not have the APP Cl@ve installed and activated, wait 59 seconds for the option to receive a PIN via SMS to be enabled on your mobile.