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How to resolve doubts or errors related to Cl@ve

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I don't receive the SMS with the PIN

If you do not receive the SMS with the PIN, check if the ending of the phone number displayed in the page banner matches yours. Remember that the mobile phone number you are using to obtain the PIN must be the same as the one you have registered in the Cl@ve system.

Check mobile termination associated with Cl@ve

If you have verified that the ending matches , please try again; If you still do not receive it, the incident could be related to a specific problem in sending the SMS .

In this case we recommend that you contact your telephone provider to verify if you have enabled the reception of this type of messages SMS .

Next, reboot your device and check that there is space in your device SMS message inbox to receive new SMS messages.

If you have any antivirus installed on your phone, we recommend that you temporarily deactivate it as it may be blocking the reception of the message.

In any case, we recommend installing the APP Cl@ve to access with Cl@ve Mobile by scanning the QR code or confirming the authentication request and thus avoid problems when receiving the SMS .

If the ending of the phone number does not match yours , you can update it by the following means:

  • Online from the service "Modify the telephone number associated with Cl@ve by Video Call" (Not available at this time) , which you will find in the "Other procedures" section on the " Cl@ve " procedures page in the Electronic Office and in the APP Cl@ve .

  • Online from option "Modify phone number with certificate or electronic DNI " in the same section as described above, for which a certificate or eDNI is required.

  • In person at any of the authorized registration offices. In this case, the physical presence of the person who wants to change their phone number with their DNI is essential.

    The network of offices of the State Tax Administration Agency, the Managing Entities and Common Services of Social Security, the State Public Employment Service and the network of Citizen Information and Attention offices of the Government Delegations and sub-delegations operate as registration offices distributed throughout Spain. Likewise, numerous Autonomous Communities and Local Entities have also enabled their office networks to carry out the processes of modifying the data provided in the Cl@ve accreditation.

    You can find the updated list of Registry Offices in the General Access Portal search engine. Select the option Cl@ve to see the offices that offer this service. Remember that many of them require an appointment, such as those of the AEAT in which case you can do it online from the assistance and appointment services or by calling 91 290 13 40 or 901 200 351, Monday to Friday from 9 a.m. to 7 p.m.