How to resolve doubts or errors related to Cl@ve
Skip information indexI haven't received the SMS message with the PIN code
Remember that the mobile phone number you are using to obtain the PIN must be the same one you registered when you registered in the Cl@ve system.
If you have changed your phone number, you can update it at Cl@ve using the following methods:
- Online, without a certificate or electronic DNI , from the service "Modify the telephone number associated with Cl@ve by Video Call" , which you will find in the "Other procedures" section of the " Cl@ve " portal.
- Online, with a certificate or electronic DNI , from option "Modify the phone number with a certificate or electronic DNI " on the " Cl@ve " portal.
- Using the APP Cl@ve for mobile devices, from the "Management" category located in the menu at the bottom of the screen, pressing "Modify the phone number associated with Cl@ve ".
- In person at registry offices. If you go to the AEAT offices, you must make an appointment by calling 91 290 13 40 or 901 200 351, Monday to Friday from 9 a.m. to 7 p.m., or online from the appointment service.
If the phone is correct, we recommend that you contact your telephone provider to verify if you have enabled the reception of this type of messages SMS .
Next, reboot your device and check that there is space in your device SMS message inbox to receive new SMS messages.
If you have any antivirus installed on your phone, we recommend that you temporarily deactivate it as it may be blocking the reception of the message.
In any case, we recommend installing the APP Cl@ve to view the PIN on the device, and thus avoid problems receiving SMS .