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How to resolve doubts or errors related to Cl@ve

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16600 The maximum number of failed attempts has been exceeded. Access blocked

Error "16600 With the data used to identify yourself, the maximum number of failed attempts allowed per day has been exceeded. For your security, access has been blocked. Please try again tomorrow" occurs after repeatedly entering incorrect data, both in the authentication request with Cl@ve and in the subsequent identification.

Access blocked error

Authentication request using PIN request

To make an authentication request by obtaining a PIN, the user must identify himself with the DNI / NIE and the verification data required based on his type of identity document:

  • Validity date , for DNI ;
  • Date of issue , for ## permanent ID (01-01-9999);
  • Support number , if it is a NIE .

After several attempts to incorrectly enter the verification data, the system is blocked for security reasons and the message "16600" is displayed. The maximum number of failed attempts allowed per day has been exceeded with the data used to identify yourself. For your security, access has been blocked. Please try again tomorrow" .

You can try to log in again after midnight.

Identification with the PIN received

If when identifying yourself with Cl@ve you enter an incorrect PIN, the message "The Code/PIN combination entered is incorrect" will appear. In this case, it is recommended that you do not try to access the device again with the same incorrect PIN to avoid blocking it.

Instead, press "Back" and request another PIN. Next, make sure you log in with the last PIN received by SMS and not with a previously obtained PIN. We recommend that you delete the previous SMS to avoid mistakes.

PIN error

If you make 6 access attempts with an incorrect PIN, access will be blocked for security reasons and the following message will appear: "16600 With the data used to identify yourself, the maximum number of failed attempts allowed per day has been exceeded. For your security, access has been blocked. Try again tomorrow" .

You can try to log in again after 00:00.