How to resolve doubts or errors related to Cl@ve
Skip information index16600 The maximum number of failed attempts has been exceeded. Access blocked
Error "16600 With the data used to identify yourself, the maximum number of failed attempts allowed per day has been exceeded. For your security, access has been blocked. Please try again tomorrow" occurs after repeatedly entering incorrect data, both in the authentication request with Cl@ve and in the subsequent identification.
Authentication request using PIN request
To make an authentication request by obtaining a PIN, the user must identify themselves with DNI / NIE and the required contrast information depending on your type of ID document:
- Validity date , for DNI ;
- Issue date , for permanent DNI (01-01-9999);
- Support number , if it is a NIE .
After several attempts incorrectly indicating the contrast data, the system is blocked for security and the message "16600 With the data used to identify yourself, the maximum number of failed attempts allowed per day has been exceeded. For your security, access has been blocked. Try again tomorrow" .
You can retry access after 00:00.
Identification with the PIN received
If when you identify yourself with Cl@ve PIN in electronic procedures you enter the wrong PIN, the message will appear "The Code/PIN combination entered is not correct" . In this case, it is recommended that you do not retry access with the same wrong PIN so as not to block it.
Instead, press "Back" and request another PIN. Next, make sure that you identify yourself with the last PIN received by SMS or displayed in the APP Cl@ve and not with another one obtained previously. We recommend that you delete the previous SMS to avoid mistakes.
If you make 6 access attempts with an incorrect PIN, access will be blocked for security reasons and the message will appear: "16600 With the data used to identify yourself, the maximum number of failed attempts allowed by the PIN has been exceeded. day. For your security, access has been blocked. Please try again tomorrow" .
You can retry access after 00:00.