Error 403, SSL connection error, The page cannot be shown or Secure connection failed when accessing or signing a procedure on the internet
Skip information indexError 403. Google Chrome and Windows with certificate
This is generally an identification error. It occurs when you try to access an option that requires an electronic certificate and the browser does not detect it or it is not selected properly.
It is advisable to completely close the open browser session from the "Exit" option before following the rest of the steps.
1. Check that the certificate is in the browser
- If the certificate is software type, you must access "Settings" from the "Customize and control Google Chrome" option identified by the three vertical dots icon at the end of the address bar. Click on the "Privacy and security" link and press the "Security" option, "Manage certificates"; If the installation is correct it should appear in the "Personal" tab. If it does not appear, check if it is installed in Mozilla Firefox (Google Chrome shares a certificate store with Internet Explorer) or if you have a valid copy of the certificate (in PFX or P12 format) to import it.
- If the electronic certificate is a cryptographic card (for example, DNIe), close the browser, reconnect the reader and open the browser again to access the procedure.
If it is an eDNI and the browser continues not to detect the certificate, it is advisable to follow the steps indicated in the option "Connection error with electronic DNI in Windows".
For the rest of the electronic certificates such as cryptographic cards, it will be necessary to contact the issuing entity.
2. Check the validity date of the certificate
If the electronic certificate is not valid, it will be necessary to request a new one.
If there are expired certificates in the certificate store ("Settings", "Privacy and security", "Security", "Manage certificates"), it is advisable to obtain backup copies of those that are current and later delete the expired certificates.
3. Check if the electronic certificate is damaged
You must export the certificate to obtain a backup copy to media from the "Export..." option, checking the "Export the private key" box.
No errors should appear when the export is complete. The icon for a valid copy will be an open yellow envelope with a green certificate peeking out and a key, and with the extension .pfx or .p12.
- If a valid copy of the certificate is obtained, close all open Internet Explorer windows and then access the procedure that requires electronic identification again.
- If you cannot check the "Export private key" box, check the note at the bottom of the window. If the message "The private key is marked as non-exportable" appears, close all open Internet Explorer windows to access the procedure that requires electronic identification again.
- If the "Export private key" box cannot be checked and the note at the bottom of the window shows the message "the associated private key cannot be found" means that the certificate has suffered damage. In this case it is necessary to import a valid copy of it or request a new certificate.
4. Validate the electronic certificate
- For software-type electronic certificates from the National Currency and Stamp Factory (FNMT) or for electronic DNI, the certificate can be validated from the "Verify status" option.
- If it is an electronic certificate type cryptographic card, validation must be carried out on the REDSARA website.
In the event that the status of the certificate is correct ("valid and not revoked", "valid certificate" or "the certificate is valid, including its revocation status"), it is necessary to delete the browsing data from the "History" option. ", "Clear browsing data..." from the browser and retry access.
5. Check your antivirus as it may be blocking the signature
If after following these instructions the problem persists, configure the antivirus so that it does not prevent identification with a certificate or temporarily deactivate the antivirus to carry out the electronic office procedure. Later activate it again.